IT Support Specialist

3 weeks ago


Taguig, National Capital Region, Philippines JK Network Services Full time

We are seeking a skilled IT Support Specialist to join our team at JK Network Services in Mandaluyong and Taguig City.

Job Summary:

As an IT Support Specialist, you will provide exceptional customer service, resolve technical issues, and engage with customers to identify additional needs.

About the Role:

This is a direct hiring opportunity for a Customer Service Representative with 0-6 months BPO experience. The ideal candidate must be willing to work on a graveyard shift and dayshift, and be available to go back on-site once recalled.

Key Responsibilities:

  • Provide brilliant customer service in response to a wide range of inbound customer queries.
  • Resolve problems and issues in a professional manner.
  • Ensure that customers are fully satisfied with the service provided.
  • Achieve challenging individual, team, and contact center targets.

Requirements:

  • Graduate of any course; college undergraduates with relevant work experience are open to apply.
  • 0-6 months BPO experience is required.
  • Must be willing to work on a graveyard shift and dayshift.
  • Willing to go back on-site once recalled.

Salary and Benefits:

The estimated salary for this role is Php20,000 - Php30,000 per month. Additional benefits include HMO, sick leave, vacation leave, other allowances, government mandated benefits, performance bonus, 13th month pay, free trainings and seminars, and other benefits to be discussed during the job offer discussion.



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