Customer Support Specialist

1 day ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time
Job Description

We are seeking a highly skilled Customer Support Specialist to join our Global Support Operations Team in Taguig City. This is a customer-facing role, which requires excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide timely and effective support to customers via email, phone, or portal
  • Create valid cases for technical support or maintenance
  • Collaborate with internal teams to resolve customer issues
  • Process and take action on supplier and/or customer maintenance communications
  • Validate event notifications and redirect cases to relevant teams

Qualifications:

  • Bachelor's degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering, or equivalent
  • At least 3 years of experience in a customer-facing role, preferably in a Telecom company
  • Fluent in Japanese (JLPT N1) and English
  • Ability to multitask and balance workload efficiently
  • Working knowledge of networking technologies and concepts (LAN/WAN)

Work Setup: Hybrid, 3-4 times/week

Schedule: Shifting (may change depending on operational needs)

Location: Taguig City

Estimated Salary: PHP 45,000 - PHP 60,000 per month

About the Role

This role is perfect for individuals who enjoy working in a dynamic and fast-paced environment. As a Customer Support Specialist, you will have the opportunity to work with a global team and make a real impact on our customers' experiences.

We offer a competitive salary package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.



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