Customer Support Specialist
1 day ago
We are seeking a highly skilled Customer Support Specialist to join our Global Support Operations Team in Taguig City. This is a customer-facing role, which requires excellent communication and problem-solving skills.
Key Responsibilities:
- Provide timely and effective support to customers via email, phone, or portal
- Create valid cases for technical support or maintenance
- Collaborate with internal teams to resolve customer issues
- Process and take action on supplier and/or customer maintenance communications
- Validate event notifications and redirect cases to relevant teams
Qualifications:
- Bachelor's degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering, or equivalent
- At least 3 years of experience in a customer-facing role, preferably in a Telecom company
- Fluent in Japanese (JLPT N1) and English
- Ability to multitask and balance workload efficiently
- Working knowledge of networking technologies and concepts (LAN/WAN)
Work Setup: Hybrid, 3-4 times/week
Schedule: Shifting (may change depending on operational needs)
Location: Taguig City
Estimated Salary: PHP 45,000 - PHP 60,000 per month
About the RoleThis role is perfect for individuals who enjoy working in a dynamic and fast-paced environment. As a Customer Support Specialist, you will have the opportunity to work with a global team and make a real impact on our customers' experiences.
We offer a competitive salary package, including benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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