Technical Support Specialist
11 hours ago
Job Description:
">We are seeking a skilled Technical Support Specialist to join our team at RecruiterPH. In this role, you will be responsible for providing top-notch technical assistance to our clients.
">About the Role:
">As a Technical Support Specialist, you will be the primary point of contact for customers seeking technical support. Your key responsibilities will include:
">- ">
- Responding to customer inquiries in a timely and professional manner">
- Resolving technical issues related to hardware and software">
- Conducting research to find solutions to complex technical problems">
- Providing advice and guidance to customers on how to resolve technical issues">
- FOLLOWING standard help desk procedures">
Requirements:
">To be successful in this role, you will need to have:
">- ">
- A completed 2-year college degree or higher">
- A minimum of 6 months experience working in a Service Helpdesk environment">
- Knowledge of customer service principles and practices">
- Experience with troubleshooting and problem-solving">
- Proficiency in relevant call tracking applications">
Benefits:
">We offer a competitive salary package and opportunities for career growth and development.
">Others:
">This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in technical support.
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