Senior Technical Support Specialist
1 month ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nityo Infotech.
About the RoleThis is a dynamic opportunity for an experienced professional with a strong background in application support and technical expertise.
Key Responsibilities:- Provide high-quality technical support to internal teams and external clients, resolving complex issues efficiently and effectively.
- Collaborate with cross-functional teams to identify and implement process improvements and technology enhancements.
- Maintain up-to-date knowledge of industry trends, technologies, and best practices to drive innovation and excellence.
- Bachelor's degree in Information Technology or related field, or equivalent experience.
- Minimum 1 year of experience in Level 2 Application Support, Incident Management, Problem and Change Management.
- Strong analytical and problem-solving skills, with excellent communication and customer service abilities.
- Experience with ticketing systems and proficiency in specific technology platforms required by the business.
The estimated salary for this role is between $60,000 and $80,000 per annum, commensurate with experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings plan, and opportunities for professional growth and development.
Why Join Us?Nityo Infotech offers a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning. We value diversity, inclusion, and employee well-being, and provide opportunities for professional growth and development. If you are passionate about delivering exceptional technical support and driving business success, we encourage you to apply for this exciting opportunity.
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