Technical Support Specialist
1 month ago
At GECO Philippines, we are seeking a highly skilled Technical Support Specialist to join our team in the Application Services department.
About the RoleThis is a challenging opportunity for individuals who enjoy problem-solving and have a strong analytical mindset. As a Technical Support Specialist, you will be responsible for providing timely and effective solutions to complex technical issues, ensuring minimal disruption to our operations.
Key Responsibilities:
- Provide Level 2 application support, incident management, and problem-solving services to internal stakeholders.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Analyze business domain processes and develop solutions to improve efficiency.
Requirements:
- Bachelor's degree in Information Technology, Computer Engineering, or related field.
- At least one year of experience in Level 2 application support, incident management, and problem-solving.
- Strong analytical and problem-solving skills, with excellent communication and customer service abilities.
- Familiarity with ticketing systems and specific technology platforms required by the business.
Desirable Traits:
- Professionalism, honesty, and integrity.
- Resourcefulness, self-motivation, and teamwork orientation.
- Persistent and patient approach to resolving complex issues.
Working Conditions:
This role may require working on different shifts, extended hours, and occasional travel to other sites. The successful candidate must be flexible, adaptable, and able to work well under pressure.
We offer a competitive salary range of PHP 80,000 - PHP 120,000 per annum, depending on experience and qualifications.
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