Application Support Specialist

1 week ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time

We are seeking a highly skilled Application Support Specialist to join our team at GECO Philippines. This is an exciting opportunity for a motivated individual to provide exceptional support to our clients and contribute to the growth and success of our organization.

Job Overview

The Application Support Specialist will be responsible for delivering high-quality support services to our clients, resolving technical issues promptly, and ensuring seamless system performance. This role requires excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills.

Key Responsibilities:
  • To provide timely and effective support to clients via various channels, including phone, email, and ticketing systems
  • To analyze and resolve technical issues quickly and efficiently, using critical thinking and creative problem-solving skills
  • To collaborate with internal stakeholders to identify and implement process improvements, ensuring optimal system performance and customer satisfaction
  • To maintain accurate records of client interactions, issues, and resolutions, utilizing ticketing systems and other tools
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Information Technology, Computer Engineering, or related field
  • At least one year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management
  • Strong analytical and problem-solving skills, with ability to think critically and creatively
  • Excellent communication and interpersonal skills, with ability to work effectively with clients and internal stakeholders
  • Familiarity with business domain processes, including incident, problem, and change management
  • Experience with ticketing systems and other IT service management tools
Desirable Traits

We value professionals who possess the following traits:

  • Professionalism, honesty, and integrity
  • Resourcefulness and self-motivation
  • Team-oriented mindset, with ability to collaborate effectively
  • Perseverance and patience in resolving complex technical issues
  • Strong attention to detail, with ability to ensure accuracy and quality in all tasks
  • Sense of urgency and commitment to meeting deadlines
Salary and Benefits

The salary for this position is approximately ₱45,000 - ₱60,000 per month, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional development.



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