Technical Support Specialist

7 days ago


Ayala Alabang, National Capital Region, Philippines Ibex Global Solutions (Philippines) Inc. Full time

About Us

Ibex Global Solutions (Philippines) Inc. is a leading provider of technical support services.

Salary Information

The estimated annual salary for this position is around ₱250,000 - ₱350,000 depending on experience and qualifications.

Job Description

We are seeking highly skilled Technical Support Specialists to join our team in Alabang. As a Technical Support Specialist, you will be responsible for providing first-level client support via various channels including inbound calls, chats, emails, proactive monitoring alerts, and self-service portal cases.

Key Responsibilities:

  • Provide timely and effective resolution to client issues
  • Conduct troubleshooting and analysis of technical issues
  • Work with telecommunication vendors and ISPs to resolve issues
  • Request initial part shipments and field engineer dispatches as needed

Required Skills and Qualifications:

To be successful in this role, you must have at least 6 months of call center experience in IT, Network Support, or a related field. You should also possess a strong technical background in modems, routers, hardware devices, and software applications.

Benefits:

  • Work-onsite allowance
  • Extensive HMO coverage for you and your dependents
  • Non-taxable allowance on top of your basic salary
  • Excellent program incentives based on performance
  • Group life insurance
  • 30 service incentive leaves (paid time off)

Working Conditions:

This is a full-time position that requires willingness to work in a shifting schedule, weekends, and holidays. Excellent communication skills both written and verbal are essential for success in this role.



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