Technical Support Specialist
7 days ago
About Us
Ibex Global Solutions (Philippines) Inc. is a leading provider of technical support services.
Salary Information
The estimated annual salary for this position is around ₱250,000 - ₱350,000 depending on experience and qualifications.
Job Description
We are seeking highly skilled Technical Support Specialists to join our team in Alabang. As a Technical Support Specialist, you will be responsible for providing first-level client support via various channels including inbound calls, chats, emails, proactive monitoring alerts, and self-service portal cases.
Key Responsibilities:
- Provide timely and effective resolution to client issues
- Conduct troubleshooting and analysis of technical issues
- Work with telecommunication vendors and ISPs to resolve issues
- Request initial part shipments and field engineer dispatches as needed
Required Skills and Qualifications:
To be successful in this role, you must have at least 6 months of call center experience in IT, Network Support, or a related field. You should also possess a strong technical background in modems, routers, hardware devices, and software applications.
Benefits:
- Work-onsite allowance
- Extensive HMO coverage for you and your dependents
- Non-taxable allowance on top of your basic salary
- Excellent program incentives based on performance
- Group life insurance
- 30 service incentive leaves (paid time off)
Working Conditions:
This is a full-time position that requires willingness to work in a shifting schedule, weekends, and holidays. Excellent communication skills both written and verbal are essential for success in this role.
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