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Technical Support Expert for Premium Products

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Neksjob Full time

We are seeking a knowledgeable and customer-focused technical support specialist to provide high-level support to premium customers. In this role, you will ensure a seamless experience with our products and services.

Key Responsibilities
  • Provide expert-level support to premium customers via phone, email, and chat, addressing technical inquiries and issues promptly.
  • Troubleshoot and resolve complex technical problems related to our products and services.
  • Guide customers through installations, configurations, and best practices for optimal product performance.
  • Maintain detailed records of customer interactions, issues, and resolutions in the support database.
  • Collaborate with engineering and product teams to escalate and resolve product issues.
  • Stay up-to-date with product knowledge, technical updates, and industry trends to offer informed support.
  • Conduct training sessions and webinars for premium customers to enhance product usage and satisfaction.
  • Contribute to the development of support documentation and knowledge base articles.
Qualifications

To be successful in this role, you should have at least a secondary education degree or higher, preferably with solid 2 years of vocational training or college coursework in a relevant field. Additionally, being willing to work on-site is a plus.