Technical Expert
11 hours ago
At Gratitude Philippines, we are seeking a highly skilled and experienced Technical Expert to join our team as an Application Support Specialist.
About the RoleThe successful candidate will be responsible for providing expert-level technical support to end customers in production environments. This role requires a strong understanding of programming techniques and experience with specific technology platforms.
We are looking for someone who is self-motivated, resourceful, and able to work well under pressure. As a key member of our team, you will contribute to the continuous improvement of our services and provide high-quality solutions within agreed timelines.
Key Responsibilities- Provide expert-level technical support to end customers in production environments.
- Follow Standard Operation Procedures (SOPs) to ensure efficient support delivery.
- Contribute to the development of continuous service improvements to eliminate or prevent incidents or problems.
- Lead projects to define tasks, project deliverables, and schedules for assigned resources.
To be successful in this role, you must have:
- A Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
- At least 3 years of experience in computer programming, analysis, and troubleshooting applications.
- Experience working as a Data Analyst using SQL, Oracle, Java, Linux Terminal, and Postman.
- Experience working in an eCommerce platform.
- At least 1 year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management.
- Strong analytical and problem-solving skills.
- Ability to analyze complex problems and develop integrated, creative solutions.
- Ability to communicate effectively with end customers.
- Ability to work well under pressure and minimal supervision.
This is an exciting opportunity to join our team at Gratitude Philippines and contribute to the success of our company. If you are a motivated and experienced professional, please submit your application.
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