Technical Support Expert

2 months ago


Cebu City, Central Visayas, Philippines Your Go to Recruiter Full time
Technical Support Representative

Key Responsibilities:

  • Hardware and Software Solutions: Identify and implement optimal hardware and software solutions to resolve technical issues.
  • Troubleshooting: Troubleshoot complex technical problems using analytical and problem-solving skills.
  • Fault Diagnosis and Repair: Diagnose and repair technical faults in a timely and efficient manner.
  • Network Issue Resolution: Resolve network issues and ensure seamless communication within the organization.
  • Hardware and Software Installation and Configuration: Install and configure hardware and software to meet business needs.
  • Customer Communication: Communicate effectively with customers to understand their technical needs and provide timely solutions.
  • Customer Feedback: Provide timely and accurate customer feedback to ensure satisfaction.
  • Problem Resolution: Guide customers through a series of actions to resolve technical issues.
  • Follow-up: Follow up with clients to ensure technical issues are resolved.
  • Equipment Maintenance: Replace or repair necessary equipment parts to ensure optimal performance.
  • New Application Support: Support the roll-out of new applications and ensure seamless integration.
  • Procedural Documentation: Provide support in the form of procedural documentation to enhance technical knowledge.
  • Multi-Tasking: Manage multiple technical cases simultaneously to ensure timely resolution.
  • Technology Evaluation: Test and evaluate new technologies to enhance technical capabilities.
  • Electrical Safety Checks: Conduct electrical safety checks on equipment to ensure a safe working environment.

Requirements:

  • Education: Degree in computer science or information technology.
  • Certification: Certification in Microsoft, Linux, or Cisco is advantageous.
  • Experience: Prior experience in tech support, desktop support, or a similar role.
  • Technical Skills: Proficiency in Windows/Linux/Mac OS and experience with remote desktop applications and help desk software.
  • Soft Skills: Excellent interpersonal skills and good written and verbal communication.


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