Technical Support Expert
3 weeks ago
Key Responsibilities:
- Hardware and Software Solutions: Identify and implement optimal hardware and software solutions to resolve technical issues.
- Troubleshooting: Troubleshoot complex technical problems using analytical and problem-solving skills.
- Fault Diagnosis and Repair: Diagnose and repair technical faults in a timely and efficient manner.
- Network Issue Resolution: Resolve network issues and ensure seamless communication within the organization.
- Hardware and Software Installation and Configuration: Install and configure hardware and software to meet business needs.
- Customer Communication: Communicate effectively with customers to understand their technical needs and provide timely solutions.
- Customer Feedback: Provide timely and accurate customer feedback to ensure satisfaction.
- Problem Resolution: Guide customers through a series of actions to resolve technical issues.
- Follow-up: Follow up with clients to ensure technical issues are resolved.
- Equipment Maintenance: Replace or repair necessary equipment parts to ensure optimal performance.
- New Application Support: Support the roll-out of new applications and ensure seamless integration.
- Procedural Documentation: Provide support in the form of procedural documentation to enhance technical knowledge.
- Multi-Tasking: Manage multiple technical cases simultaneously to ensure timely resolution.
- Technology Evaluation: Test and evaluate new technologies to enhance technical capabilities.
- Electrical Safety Checks: Conduct electrical safety checks on equipment to ensure a safe working environment.
Requirements:
- Education: Degree in computer science or information technology.
- Certification: Certification in Microsoft, Linux, or Cisco is advantageous.
- Experience: Prior experience in tech support, desktop support, or a similar role.
- Technical Skills: Proficiency in Windows/Linux/Mac OS and experience with remote desktop applications and help desk software.
- Soft Skills: Excellent interpersonal skills and good written and verbal communication.
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