Technical Deployment Expert
3 weeks ago
We are seeking a highly skilled Technical Deployment Expert to join our team at Azeus Systems Limited in Cebu. As a key member of our technical staff, you will be responsible for the deployment, maintenance, and support of our software and services.
About the Role:The successful candidate will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:
- Deploy, maintain, and support Azeus software and services, both On Cloud and On Premise.
- Setup and maintain project hardware and software based on established procedures and specifications.
- Maintain technical documents and specifications of infrastructure and customer details.
- Monitor systems using monitoring tools and provide support, recommendation, and resolution on issues.
- Identify, investigate, troubleshoot, resolve, and document client and system issues.
- Properly escalate issues to appropriate internal teams (e.g., System Engineers, Developers).
- Prioritize, maintain, track, and document multiple issues and tickets at one time.
- Assist with the deployment and enhancement of support and deployment standards and procedures.
To be considered for this role, you should have the following qualifications:
- Graduate of Computer Engineering, Electronics and Communications Engineering, or related course.
- At least 1 year of work experience in providing client-facing support or in the related field is preferred.
- Basic knowledge on Windows, Linux, JIRA. Knowledge on Ansible, Shell, Powershell, AWS, Azure is a plus.
- Excellent problem-solving skills.
- Excellent interpersonal skills.
- Excellent customer service skills.
- Works well individually or in a group.
- Good written and verbal communication skills.
- Strong organization skills.
- Works well under pressure and time constraints.
- Able to work on flexible, shifting work schedules as needed (Night, weekend, and holidays).
- Willing to be on-call for support cases (Night, weekend, and holidays).
We offer a competitive salary of $30,000 per annum, commensurate with your experience.
Benefits:In addition to a competitive salary, we also offer a range of benefits, including health insurance, paid vacation leave, and opportunities for professional growth and development.
Hiring Condition: Successful completion of background checking will be required as a condition of hire.
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