Senior Technical Support Specialist

1 month ago


Cebu City, Central Visayas, Philippines Gratitude Philippines Full time

Job Title: Senior Technical Support Specialist

Location: Philippines

Salary: 45,000 - 55,000 PHP per month

About the Role

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing technical assistance to our clients via phone, email, and chat.

Company Overview

Gratitude Philippines is a leading provider of customer service solutions. We pride ourselves on delivering exceptional service to our clients and strive to build long-lasting relationships with them.

Job Description

The successful candidate will be responsible for:

  • Providing technical support to clients via phone, email, and chat
  • Troubleshooting complex technical issues using Windows 7 and 10 operating systems, Microsoft Office, and other software applications
  • Configuring and troubleshooting software and hardware
  • Using ServiceNow to log, track, and close tickets
  • Resolving IT issues via phone, email, and chat
  • Developing and maintaining knowledge of technical processes and procedures

Required Skills and Qualifications

To be considered for this role, you must have:

  • At least 1-2 years' experience in a similar role
  • Excellent troubleshooting skills
  • Knowledge of Windows 7 and 10 operating systems, Microsoft Office, and other software applications
  • Experience working with ServiceNow
  • Excellent communication and interpersonal skills
  • A willingness to work in a fast-paced environment

Benefits

We offer a competitive salary package, including:

  • A monthly salary of 45,000 - 55,000 PHP
  • A comprehensive benefits package, including health insurance, paid time off, and more
  • Ongoing training and development opportunities

Others

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application today



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