Technical Support Specialist

1 month ago


Cebu City, Central Visayas, Philippines Eteam Private Workforce Corporation Full time

Job Title: Technical Support Specialist - IT Operations

About Us:

Eteam Private Workforce Corporation is a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional results and building strong relationships with our clients.

Job Summary:

We are seeking a highly motivated and experienced Technical Support Specialist to join our IT Operations team. The successful candidate will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction and loyalty.

Main Responsibilities:

  • Customer Support: Serve as the primary point of contact for customers, responding promptly to their inquiries and resolving issues in a timely and professional manner.
  • Performance Improvement: Continuously monitor and improve weekly and monthly performance based on feedback from the Market Head of Server Operations, driving growth and excellence in our operations.
  • Issue Reporting: Proactively inform and report to the supervisor regarding support-related issues, ensuring seamless communication and collaboration within the team.
  • Solution Recommendations: Provide expert recommendations to customers on issue resolution, demonstrating a customer-centric approach and a commitment to finding effective solutions.
  • Team Collaboration: Engage with team members and other departments within the company, fostering a culture of cooperation and mutual support.
  • Continuous Improvement: Strive for continuous improvement in customer satisfaction and internal procedures, upholding our organization's values and principles.

Qualifications:

  • Education: At least 2nd year College Level or Graduate of an IT or Computer Science course.
  • Experience: At least 6 months sales/customer service and/or technical support experience.
  • Skills: Knowledge in PHP, Webhosting, and WordPress Content Management System is an advantage. Basic email client setup knowledge is also beneficial.
  • Languages: Excellent English Communication Skills.
  • Personal Qualities: Ability to remain calm and professional in all circumstances, Highly Motivated, and Target Driven.
  • Flexibility: Willingness to work on shifting schedules.

Benefits:

  • Competitive Salary: Php 35,000 - 45,000 per month (approximately USD 650-850), depending on experience and qualifications.
  • Opportunities for Growth: Eteam Private Workforce Corporation offers opportunities for career advancement and professional development.
  • Collaborative Environment: Join a dynamic team that values teamwork, innovation, and customer satisfaction.

Location: Cebu, Philippines, IT Park.



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