Technical Support Representative

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Full time

At Neksjob, we are looking for a talented Technical Support Representative to join our team. This role is perfect for individuals who are passionate about providing exceptional customer service and resolving technical issues with ease.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for answering incoming calls from customers, resolving their inquiries, and ensuring that their requests are handled in a timely and professional manner.

Key Responsibilities:
  • Answering inbound calls from customers and addressing their queries in a friendly and knowledgeable manner.
  • Resolving technical issues and escalating complex problems to senior technicians when necessary.
  • Utilizing various client-based tools and applications to manage customer interactions and provide exceptional service.
Requirements:

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You should also have a high school diploma or equivalent and at least 3 months of call center experience.

Why Choose Us?

We offer a competitive salary, exciting performance bonuses, and account-specific allowances. Our comprehensive healthcare benefits package includes medical, dental, and vision coverage to ensure your well-being.

Benefits:
  • Competitive Salary: $40,000 - $60,000 per annum.
  • Exciting Performance Bonuses & Account Specific Allowances.
  • Career Advancement Opportunities.
  • Promote Within the Company.
  • Comprehensive Healthcare Benefits.


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