Technical Chat Support Specialist

2 months ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time
Overview

Talent Outsourcing Channel Solutions is seeking a highly skilled Technical Chat Support Representative to join our dynamic team in the Philippines. As a member of our support team, you will be responsible for delivering exceptional customer service and technical assistance through live chat interactions.

Estimated Salary

The estimated salary for this role is PHP 35,000 - PHP 55,000 per month, depending on experience.

Job Description
  • Customer Service: Engage with customers through live chat to troubleshoot technical issues and provide solutions.
  • Technical Knowledge: Understand and apply technical knowledge to address a variety of customer inquiries.
  • Documentation: Document customer interactions and maintain accurate records.
  • Team Collaboration: Collaborate with team members to share best practices and improve customer service processes.
  • Professional Development: Continuously expand your technical expertise to stay up-to-date with product and service developments.
Requirements
  • Communication Skills: Strong communication and interpersonal skills with the ability to effectively convey information.
  • Technical Interest: Keen interest in technology and a willingness to learn.
  • Problem-Solving Skills: Excellent problem-solving and analytical skills to identify and resolve customer issues.
  • Customer-Centric Environment: Ability to work in a fast-paced, customer-centric environment.
  • No Prior Experience Required: No prior experience is required, as we provide comprehensive training.
Benefits
  • Competitive Salary: Competitive salary based on performance.
  • Performance-Based Incentives: Performance-based incentives to recognize outstanding performance.
  • Comprehensive Benefits Package: Comprehensive benefits package, including health insurance and retirement plans.
  • Supportive Work Environment: Supportive and collaborative work environment.
  • Regular Team-Building Activities: Regular team-building activities and social events.


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