Senior Technical Support Specialist
3 days ago
TORCH Solutions is seeking a highly skilled Senior Technical Support Specialist to join our team in Cebu Central Visayas.
As a Senior Technical Support Specialist, you will be responsible for providing exceptional customer service and technical assistance through online chat channels. Your ability to effectively troubleshoot and resolve customer inquiries will be crucial to our ongoing success.
Key Responsibilities:- Engage with customers: Through online chat, understand and resolve their technical issues in a timely and professional manner.
- Provide accurate information: Offer precise and up-to-date information to customers, ensuring a positive experience and building trust in TORCH Solutions.
- Escalate complex issues: Identify and escalate complex issues to the appropriate teams for further investigation and resolution.
- Document interactions: Maintain detailed records of all customer interactions, facilitating future reference and improvement of our services.
- Analyze feedback: Identify trends and patterns in customer feedback to help enhance our products and services.
To succeed as a Senior Technical Support Specialist at TORCH Solutions, you will need:
- Strong customer service skills: Effective interaction with customers through online chat, utilizing your communication and problem-solving abilities.
- Technical support experience: Proven experience in a technical support or customer service role, preferably in a call centre or contact centre environment.
- Problem-solving skills: Excellent troubleshooting and problem-solving skills, enabling you to quickly identify and resolve customer issues.
- Knowledge of software and hardware: Good working knowledge of common software, hardware, and technology-related topics.
- Communication skills: Proficiency in English, both written and verbal, allowing you to clearly communicate with customers and colleagues.
We provide a competitive salary and bonus structure, comprehensive health and wellness benefits, opportunities for career development and advancement, a supportive and collaborative work environment, and flexible work arrangements, including the option to work from home.
-
Senior Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines Gratitude Philippines Full timeJob Title: Senior Technical Support SpecialistLocation: PhilippinesSalary: 45,000 - 55,000 PHP per monthAbout the RoleWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing technical assistance to our clients via...
-
Technical Support Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeJ-K Network Services is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for production and development systems, both remotely and onsite. You will support hardware and software, implementing technology at the operating system level...
-
Senior Technical Support Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob DescriptionWe are seeking a highly skilled Senior Technical Support professional to join our team at TASQ Staffing Solutions.About the Role:Provide exceptional technical support to our clients, resolving complex issues and ensuring high levels of customer satisfaction.Develop and maintain strong communication skills, working closely with internal teams...
-
Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a Technical Support Specialist to join our team at TASQ Staffing Solutions.Job OverviewThis is a challenging and rewarding role for an experienced technical support professional who can provide excellent customer service and troubleshooting skills.Key Responsibilities:Provide technical support to clients via phone, email, and chat.Troubleshoot...
-
IT Expert Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeWe are seeking a highly skilled and experienced IT expert to join our team as a Technical Support Specialist in Cebu City. This role offers a competitive salary of Php 25,000 - Php 40,000 and above.Company OverviewJ-K Network Services is a global professional services company with leading capabilities in digital, cloud and security. As a Technical Support...
-
IT Technical Support Specialist
6 days ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeJob SummaryWe are seeking an IT Technical Support Specialist to join our team at J-K Network Services. The ideal candidate will be responsible for providing technical support to our staff, ensuring that all sites are equipped with CCTV, and troubleshooting internet issues.About the RoleThis is a regular onsite position based in Cebu, Philippines. The...
-
Technical Support Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines TDCX Philippines Full timeUnlock Your Potential at TDCX Philippines **Job Highlights** • Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners • Employee Assistance Program and Mental Health Consultations • Fast promotion and endless growth opportunities • Attractive remuneration, great perks, and performance incentives •...
-
Technical Support Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Azeus Systems Limited Full timeThe Azeus Systems Limited is seeking a highly skilled Technical Support Specialist to join our team in Cebu. As a Technical Support Specialist, you will be responsible for deploying, maintaining, and supporting Azeus software and services, both On Cloud and On Premise.Key Responsibilities:Deploy and Maintain Azeus Software: Ensure the smooth deployment and...
-
Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines Eteam Private Workforce Corporation Full timeWe are seeking a highly motivated and skilled Technical Support Specialist to join our team at Eteam Private Workforce Corporation.About the RoleThis is an exciting opportunity for a customer-focused individual who can provide exceptional support to our clients. As a Technical Support Specialist, you will be responsible for ensuring that our customers...
-
Cebu City, Central Visayas, Philippines Headstart Specialist Full timeAre you a seasoned Java expert looking to take your skills to the next level? Headstart Specialist is seeking a Senior Java Developer to join our team in Cebu. With a strong background in Java Standard Edition and REST API, you will be responsible for designing, developing, and maintaining high-quality software solutions.About UsHeadstart Specialist is a...
-
Technical Support Specialist L1
6 hours ago
Cebu City, Central Visayas, Philippines ETeam PH Full timeJob Overview: We are seeking a highly skilled Technical Support Specialist L1 to join our team at ETeam PH. This role involves providing top-notch technical support to our clients, ensuring their issues are resolved promptly and efficiently. Key Responsibilities:Resolve technical issues via phone, hardware, software, and network operating problems,...
-
Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines ADDFORCE Human Resources Solutions Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at ADDFORCE Human Resources Solutions.About the RoleThis is a fantastic opportunity for an experienced professional in the call center industry to take their career to the next level. As a Technical Support Specialist, you will be responsible for providing top-notch technical...
-
Technical Support Specialist
1 week ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Talent Outsourcing Channel Solutions in Cebu. This is a non-voice position, focusing on providing top-notch technical support to our clients.Key Responsibilities:Providing exceptional customer service via phone, email, or chatResolving technical issues and answering customer...
-
Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Description:As a Technical Support Specialist with TASQ Staffing Solutions, you will be responsible for providing exceptional customer service to our clients. The ideal candidate will have excellent communication skills, both verbal and written, and be able to prioritize tasks effectively.About the Role:This is a hybrid setup role, where you will work...
-
IT Team Lead and Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeJob Title: IT Team Lead and Technical Support SpecialistSchedule: Rotating shiftWork Arrangement: OnsiteLocation: Cebu, PhilippinesSalary Offer: PHP 52,000 basic pay + PHP 1,500 non-taxable allowance per monthAbout the Role:We are seeking an experienced IT Team Lead and Technical Support Specialist to lead a team of skilled IT Analysts in providing...
-
Technical Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeJob Description:As a motivated and detail-oriented Junior IT Support Specialist, you will be responsible for providing excellent technical assistance and support to our internal clients. Your strong passion for technology, excellent problem-solving skills, and ability to communicate effectively will enable you to troubleshoot hardware and software issues,...
-
Technical Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines J-K Network Services Full timeJob Summary:We're seeking an entry-level IT professional to join our dynamic team in Cebu. This role is perfect for fresh graduates with a passion for technology and a drive to learn. As a technical support specialist, you'll provide essential support in troubleshooting, system maintenance, and IT infrastructure management, playing a key role in keeping our...
-
Technical Support Specialist
1 week ago
Cebu City, Central Visayas, Philippines Azeus Systems Limited Full timeAbout Azeus Systems LimitedAzeus Systems Limited is a leading provider of software solutions, and we're seeking a highly skilled Technical Support Specialist to join our team in Cebu.
-
Customer Support Specialist
6 hours ago
Cebu City, Central Visayas, Philippines Neksjob Full timeNeksjob seeks a highly skilled and dedicated Customer Support Specialist to join our team.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing timely support...
-
Technical Support Specialist
1 week ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Talent Outsourcing Channel Solutions in Cebu. This role is non-voice and involves handling technical chat customer inquiries.QualificationsSenior high school graduate or higherExcellent communication skillsCustomer service experience preferred, but not requiredAble to work...