Partner Success Associate

4 days ago


Manila, National Capital Region, Philippines Pax8 Philippines Inc. Full time

Pax8 Philippines Inc. is seeking a highly motivated Partner Success Associate to join our Global Partner Support team. As a key member of our team, you will play a vital role in empowering our Managed Service Provider (MSP) partners by providing expert technical assistance and support.

In this role, you will be responsible for resolving technical issues, developing knowledge base articles, and collaborating with internal teams and external vendors. Your excellent communication skills and customer service orientation will enable you to effectively engage with partners and internal stakeholders.

Main Objectives:

  • Resolve technical issues for internal partners, ensuring accurate documentation and timely follow-ups.
  • Develop and maintain knowledge base articles to document solutions and best practices.
  • Collaborate with internal teams and external vendors to resolve complex technical issues.
  • Identify and address recurring issues to improve product quality.

Ideal Candidate Profile:

  • Solid understanding of SaaS, cloud software, and IT support principles, with expertise in basic troubleshooting (software, connectivity, accounts).
  • Familiarity with ticketing platforms (e.g., ServiceNow) and operating systems (Windows, macOS).
  • Strong analytical and problem-solving abilities, with excellent written and verbal communication skills.
  • Ability to work collaboratively with internal teams and external partners.


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