Senior Associate Manager
4 days ago
We are seeking a highly skilled and experienced Team Lead to join our operations team. As a Team Lead, you will play a key role in facilitating successful programs for our clients by directly leading a team of associates and optimizing their contribution to the client's operations.
About the Role
- You will establish processes and procedures with the growing business of the partner by developing an understanding of the process, business, and support interaction.
- You will provide constant valuable feedback for all stakeholders - Program Manager, Partner, and Associates.
Responsibilities
- You will lead weekly team meetings or huddles and conduct regular 1:1s with each of your direct reports.
- You will provide quality feedback to foster improvement for each of your team members and document performance issues or opportunities for development as required.
- You will conduct QA, coaching sessions, and side-by-side feedback.
- You will provide and facilitate training to new hires or current associates as needed.
- You will support/assist associates during production and assign associates to new and different tasks as required.
- You will monitor production levels for each associate using metric data tools.
- You will build and maintain the team's schedule to ensure appropriate coverage.
- You will participate in the hiring process by helping to identify and select ideal candidates according to the program's needs.
- You will ensure all applicable policies are followed.
About Our Culture
We believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
We embody and exemplify the following core values consistently:
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change.
- Manifest trust - Trust is the bond that allows us to work at our highest levels.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues.
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