Help Desk Representative

18 hours ago


Angeles City, Central Luzon, Philippines Neksjob Full time

**About Us**

Neksjob is a leading provider of telecommunications services, and we're committed to delivering exceptional customer experiences.

Job Overview:

We're seeking a highly skilled Help Desk Representative to join our team. As a key member of our customer support team, you will be responsible for providing timely and effective assistance to customers via various communication channels.

Key Responsibilities:

  • Respond to customer inquiries in a professional and courteous manner
  • Troubleshoot technical issues and provide solutions or escalate to senior representatives as needed
  • Process orders and requests efficiently and accurately
  • Provide information on products and services to customers
  • Handle billing inquiries and resolve complaints to ensure customer satisfaction

Qualifications:

  • High school diploma or equivalent required; college degree preferred
  • At least 6-12 months of customer service experience
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Willingness to work onsite

Why Join Our Team?

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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