Operational Support Specialist
1 day ago
Australian Outsource Desk Inc. is seeking a skilled Operational Support Specialist to join our team. This role plays a critical part in ensuring the success of our clients by providing exceptional administrative support.
Key Responsibilities:
- Inbound Call Handling: Receive and direct incoming calls, addressing each inquiry promptly and professionally.
- Client Communication: Maintain regular contact with clients, sharing project updates and gathering feedback to ensure high satisfaction levels.
- Scheduling & Coordination: Help manage schedules for glass cleaning and window repair projects, liaising with the team to ensure smooth coordination and efficient time management.
- Administrative Support: Organize emails, meetings, and reports for the owner, ensuring all communications and documents are accurate and timely.
- Project Tracking: Maintain up-to-date project logs and track job completion to address any issues quickly and efficiently.
Requirements:
- Excellent Communication Skills: Possess professional, friendly, and adaptable written and verbal communication skills.
- Organization & Attention to Detail: Thrive on maintaining orderliness and have a knack for ensuring nothing slips through the cracks.
- Problem Solving & Initiative: Anticipate needs and find solutions that support the team and enhance efficiency.
- Tech-Savvy: Proficient with CRM systems, XERO Accounting Software, Microsoft Office, and scheduling tools, with experience in project management software a plus.
- Team-Oriented Mindset: Enjoy building relationships with team members and clients, working collaboratively to achieve shared goals.
About Us:
- Career Growth: As we expand, you'll find opportunities for both personal and professional development within our team.
- Supportive & Positive Culture: We value collaboration, professional growth, and a balanced work-life environment.
- Inclusive Workplace: We welcome applicants from diverse backgrounds, believing in equal opportunities for everyone to succeed.
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