Help Desk Professional

11 hours ago


Cebu City, Central Visayas, Philippines XtendOps Philippines Full time
About XtendOps Philippines

XtendOps Philippines is a dynamic and customer-centric organization that prides itself on delivering exceptional support to its clients. We are committed to fostering a culture of excellence, innovation, and teamwork.

Job Summary

We are seeking an experienced Help Desk Professional to join our team. As a key member of our support staff, you will play a vital role in ensuring the satisfaction of our customers through timely and effective resolution of their inquiries and issues.

Key Responsibilities:
  • Respond to Customer Inquiries

You will be responsible for handling customer inquiries via various communication channels, including phone, email, and chat. Your goal will be to provide prompt, professional, and accurate information about our products and services.

Resolve Customer Complaints

You will need to resolve customer complaints and issues efficiently, escalating them when necessary to ensure that our customers receive the highest level of service.

Maintain Customer Records

You will be responsible for maintaining detailed and accurate customer records, which will aid in providing seamless support and ensuring that customer needs are met.

Collaborate with Other Departments

You will work closely with other departments to ensure that customer needs are met, and opportunities for improvement are identified.

Requirements:
  • Proven Experience

You must have proven experience in a customer service role, with a strong track record of delivering excellent customer service.

Excellent Communication Skills

You should possess excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.

Strong Problem-Solving Abilities

You should have strong problem-solving abilities and attention to detail, with the ability to analyze complex issues and provide effective solutions.

Proficiency in Customer Service Software

You should be proficient in using customer service software and tools, with the ability to learn new systems quickly.

What We Offer:
  • Competitive Salary and Benefits Package

We offer a competitive salary and benefits package that reflects your value to our organization.

Comprehensive Training and Development Opportunities

We provide comprehensive training and development opportunities to help you grow professionally and personally.

SUPPORTIVE WORK ENVIRONMENT

We foster a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.

Opportunities for Career Growth

We offer opportunities for career growth within the company, with a focus on promoting from within and developing talent.



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