Help Desk Specialist

1 month ago


Angeles City, Central Luzon, Philippines Neksjob Full time

At Neksjob, we are committed to delivering exceptional customer experiences for our clients across various industries. As a Help Desk Specialist, you will play a critical role in achieving this goal.

Salary: The estimated salary range for this position is $40,000 - $60,000 per year, depending on your level of experience and qualifications.

About the Job:

We are seeking a highly motivated and skilled Help Desk Specialist to join our team at Neksjob. As a Help Desk Specialist, you will be responsible for providing timely and effective support to our customers through various communication channels.

Responsibilities:

  • Deliver outstanding support to customers via phone, email, or chat
  • Responsible for resolving customer inquiries and issues in a professional and courteous manner
  • Escalate complex issues to senior support agents as needed
  • Document customer interactions and update records accordingly
  • Contribute to the development and implementation of knowledge base articles and FAQs

Requirements:

To be successful in this role, you must have:

  • A college degree, preferably in a field related to customer service or business
  • Excellent English communication skills, both written and verbal
  • Proven experience working in a call center environment, either within Neksjob or another reputable organization
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Amenable to working on-site at our office location

Benefits:

  • Competitive salary and performance bonuses
  • Career advancement opportunities within Neksjob
  • Promote within the company to leadership positions
  • Comprehensive healthcare benefits, including medical, dental, and vision coverage

Why Choose Neksjob?

Neksjob offers a dynamic and supportive work environment that fosters growth and development. Our company is committed to investing in our employees' success and well-being, which is reflected in our competitive compensation package and comprehensive benefits.


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