Operations Excellence Coach

17 hours ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time
Company Overview
Neksjob Corporation is a leading provider of innovative solutions in the industry.

Salary and Benefits
We offer a competitive salary package, company bonuses, and performance incentives. Our employees also enjoy night differential, loyalty benefits, paid sick and vacation leaves, expanded maternity leave, HMO coverage, life insurance, employee stock purchase plan, retirement plan, flexible working arrangements, accessible locations, work-life balance, a healthy and encouraging work environment, career growth opportunities, and volunteering opportunities.

Job Description
Lead Quality Initiatives
As an Operations Excellence Coach, you will lead overall quality and continuous improvement initiatives through the implementation of industry standards and methodologies such as Operational Excellence principles, Lean, Six Sigma, DT, and FORM. You will leverage the capability of employees through involvement in various initiatives and drive digitization and automation for tracking and reporting performance and enhancing process performance.

Key Responsibilities
1. Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
2. Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
3. Assist the organization in creating, monitoring, measuring, and analyzing standardized processes.
4. Support the development and implementation of formal management reviews of Key Performance/Operating results, train, and coach all functional areas on measurement principles.
5. Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
6. Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
7. Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
8. Provide support to develop support assets, e.g., tracking tools for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
9. Communicate salient quality issues and business opportunities to key management stakeholders.

Required Skills and Qualifications
The ideal candidate must have a Bachelor's degree holder, with at least one year of experience handling a project in a client-facing role. Willingness to consider Yellow Belt trained/certified candidates or those with Value Stream Mapping experience is essential. Required skills include Process Improvement.

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