Operational Excellence Transformation Manager

2 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time
Job Overview

Neksjob is seeking a highly skilled Operational Excellence Transformation Manager to join our team.

Responsibilities
  • Process Improvement Facilitation: Collaborate with business owners to analyze and improve existing process performance through data-driven insights and employee input in a project environment.
  • Training and Coaching: Develop and deliver Operational/Delivery Excellence training programs, coaching employees on business excellence principles, and promoting a culture of continuous improvement.
  • Process Standardization: Assist the organization in creating, monitoring, measuring, and analyzing standardized processes to ensure efficiency and effectiveness.
  • Key Performance Indicators (KPIs): Support the development and implementation of a formal management review of KPI results, train and coach functional areas on measurement principles, and provide input to weekly and/or monthly KPI reports and review meetings.
  • Cross-Functional Initiatives: Facilitate and participate in cross-functional Process Improvement Initiatives, root cause analysis, and implement strategic quality direction into operational guidelines and practices.
  • Quality Culture Development: Support the expansion of the quality culture across the organization, communicate salient quality issues and business opportunities to key stakeholders, and develop support assets for tracking operational excellence success stories and lessons learned.
Requirements
  • Education: Bachelor's degree or equivalent experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting.
  • Experience: Minimum 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting, preferably in the BPO industry.
  • Skills: Effective communication, leadership, and problem-solving skills, Six Sigma Green Belt certification or training, and experience in leading internal projects.
Estimated Salary:

$80,000 - $110,000 per year, depending on location and experience.



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