Operational Excellence Transformation Manager
9 hours ago
Gratitude Philippines is seeking a highly skilled Operational Excellence Transformation Manager to join our team. In this role, you will be responsible for driving process improvement and business excellence initiatives across the organization.
Key Responsibilities:
• Facilitate process analysis and improvement projects, collaborating with business owners to enhance existing processes and identify areas for optimization.
• Develop and deliver training programs on operational excellence principles, coaching employees on best practices and methodologies.
• Assist in creating, monitoring, and analyzing standardized processes, ensuring seamless execution and continuous improvement.
• Support the development and implementation of a formal management review process, focusing on key performance indicators and operating results.
• Provide input and support for weekly and monthly KPI reports and review meetings, ensuring data-driven decision-making.
• Facilitate cross-functional process improvement initiatives and root cause analysis, identifying opportunities for growth and enhancement.
• Embed strategic quality direction into operational guidelines and practices, fostering a culture of excellence throughout the organization.
• Develop and maintain tracking tools for operational excellence success stories and lessons learned from delivery experiences.
Requirements:
• Bachelor's degree or relevant experience; open to undergraduates with applicable experience.
• Minimum 3 years of experience in Business Excellence, Business Transformation, Operational Excellence, Continuous Improvement, or Process Improvement under Finance and Accounting.
• Experience in the BPO industry; ability to communicate effectively and handle complex situations.
• Six Sigma Green Belt Certified or Trained; led more than one Value Stream Mapping activity.
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