Operations Excellence Manager

4 hours ago


Mandaluyong City, National Capital Region, Philippines Manpower Core Group Inc. Full time

About Us

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Manpower Core Group Inc. is a leading provider of innovative workforce solutions, partnering with clients to achieve their business goals.

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Job Overview

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We are seeking an experienced Business Transformation Specialist to join our team in Mandaluyong City. This role will focus on facilitating process improvement, building Operational/Delivery Excellence training programs, and supporting the development and implementation of standardized processes.

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Key Responsibilities:

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  • Process Improvement: Facilitate analysis, experience, and employee input to improve existing process performance in a project environment.">
  • Training and Coaching: Build and deliver Operational/Delivery Excellence training programs and coach employees on business excellence principles.">
  • Standardized Processes: Assist in creating, monitoring, measuring, and analyzing standardized processes.">
  • Management Review: Support the development and implementation of a formal management review of Key Performance/Operating results and train employees on measurement principles.">
  • KPI Reports: Provide support/input to weekly and/or monthly KPI reports and review meetings.">
  • Cross-Functional Initiatives: Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.">
  • Quality Direction: Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.">
  • Support Assets: Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences.">
  • Stakeholder Communication: Communicate salient quality issues and business opportunities to key management stakeholders.">
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Requirements:

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To be successful in this role, you will need:

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  • A Bachelor's Degree or undergraduate degree with relevant experience.">
  • At least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting.">
  • Experience in the BPO industry.">
  • The ability to communicate effectively, handle certain situations, and thoroughly express knowledge on six sigma.">
  • Prior experience leading internal projects and Value Stream Mapping activities.">
  • Six Sigma Green Belt Certification or Training.">
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What We Offer:

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This role offers a competitive salary of up to PHP 100,000 per month and a dynamic work environment that values innovation and teamwork.

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Note:

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Only candidates with relevant experience will be considered for this role.



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