Financial Operations Supervisor

1 day ago


Makati City, National Capital Region, Philippines Recruiter PH Full time
Job Description

We are seeking an experienced Financial Operations Supervisor to lead our transactional processing team. This role is responsible for overseeing the daily activities of Refunds Specialists and AR/Chargeback Clerks, ensuring timely and accurate processing of transactions in various systems.

Key Responsibilities
  • SUPERVISE AND COORDINATE TRANSACTIONAL ACTIVITIES: Oversee the daily production goals and Key Performance Indicators (KPIs) for the team, ensuring they meet Service Level Agreements (SLAs) and accounting policies.
  • MANAGE TEAM PERFORMANCE: Ensure that all team members understand system workflows and SLAs, provide ongoing training and staff assistance, and foster a positive work environment.
  • COORDINATE MONTH-END CLOSE: Work with the Stateside Manager to coordinate the month-end production cut-off, KPI reporting, and ensure timely completion of tasks.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Finance or Business.
  • 3-5 years of supervisory experience in a large production-focused financial environment.
  • Strong familiarity with internal controls relative to financial transaction processing environments, including SOX controls.
  • Experience with PCI compliance and due diligence for handling customer Personally Identifiable Information (PII).
  • Excellent communication, planning, and organizational skills.
  • Strong analytical and interpersonal skills.
  • Exceptional coaching, training, and PC skills.
Preferred Qualifications

Prior experience with Oracle and POLAR/SIEBEL systems is preferred.



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