Operational Excellence Lead

1 week ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time
About the Role

We are seeking a highly skilled Operational Excellence Lead to join our team at Gratitude Philippines. In this role, you will be responsible for facilitating process improvement initiatives and assisting business owners in enhancing existing process performance.

Key Responsibilities:
  • Develop and implement operational excellence strategies to drive business growth and improve efficiency.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes.
  • Design and deliver training programs to enhance employees' knowledge of business excellence principles.
  • Analyze data to measure the effectiveness of process improvements and identify areas for further improvement.
  • Communicate key quality issues and business opportunities to senior management stakeholders.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree or relevant experience in Business Excellence, Business Transformation, Operational Excellence, or Continuous Improvement.
  • A minimum of 3 years of experience in process improvement, preferably in the BPO industry.
  • Six Sigma Green Belt certification or training.
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
Estimated Salary Range: ₱850,000 - ₱1,200,000 per year

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