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Help Desk Technician

1 month ago

Makati City, National Capital Region, Philippines Nityo Infotech Full time
Job Description

We are seeking a highly skilled Service Desk Specialist to join our team at Nityo Infotech. The ideal candidate will have experience in a service desk or technical support role, with strong problem-solving and communication skills.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions
  • Stay up-to-date with the latest ITIL framework and ticketing systems

Requirements:

  • Experience in a service desk or technical support role
  • Strong problem-solving and communication skills
  • Knowledge of ITIL framework and ticketing systems
  • Familiarity with Windows, Mac OS, and common office applications

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package