Customer Support Resolution Specialist

1 month ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

We are seeking a highly skilled Customer Support Resolution Specialist to join our team at RecruiterPH.

The successful candidate will be responsible for handling technical escalations from our Tier 1 and Tier 2 Support agents via ticket systems, as well as troubleshooting technical issues with external customers.

In addition, the ideal candidate will have good understanding of mobile devices and applications, including both iOS and Android, and Metabase or SQL experience is a must. Familiarity with helpdesk software such as Zendesk is also an advantage.

As a key member of our support team, you will be expected to track unresolved issues against our service level agreement targets and send alerts to internal and external users through Braze upon confirmed outage.

This is a full-time opportunity that requires at least 2 years of experience in technical support and clear and concise writing and speaking skills.

The estimated salary range for this position is PHP 40,000 - 60,000 per month, depending on qualifications and experience.

Apply now to take your career to the next level



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