IT Support Operations Specialist

2 days ago


Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
About Us

Strategic Networks Inc. is a forward-thinking organization dedicated to delivering exceptional services and solutions to our clients.


Job Description

We are seeking an IT Support Operations Specialist to join our team. The ideal candidate will have excellent technical skills, strong communication abilities, and the ability to work effectively in a fast-paced environment.


Key Responsibilities
  • Monitor and manage tickets efficiently, ensuring timely resolution and escalating complex issues as necessary.
  • Perform initial troubleshooting and assess tickets to determine the best course of action, collaborating with support groups as required.
  • Assign tickets to the appropriate support group, ensuring that tasks are completed promptly and to a high standard.
  • Maintain awareness of nearing breached or breached tickets, reminding agents of their responsibilities and taking corrective action when necessary.
  • Prepare and send open ticket reports to designated teams via MS Teams Group Chat.
  • Monitor Viber for escalations and respond promptly to ensure seamless issue resolution.
  • Provide assistance to users through MS Teams and Viber, addressing concerns and inquiries in a professional and courteous manner.
  • Oversee timely deactivation of SAP accounts for resigned employees, requesting manual deactivation if automated processes fail.
  • Create GRC requests as needed, facilitating efficient issue resolution and compliance.
  • Cascade advisory information from regional or local IT departments, ensuring all relevant parties are informed.
  • Process PR/PO requests through Ariba System, streamlining procurement and payment procedures.
  • Manage invoices from vendors using the Ariba System, ensuring timely payment and maintaining accurate records.

Salary Range

The estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.


Why Join Our Team?

At Strategic Networks Inc., we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.


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