IT Problem Resolution Specialist

1 week ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time

We are seeking a highly skilled IT Problem Resolution Specialist to join our team at Cobden & Carter International.

Job Description:

The primary objective of this role is to oversee the management and resolution of incidents and problems, ensuring minimal disruption to business operations. This involves analyzing incidents to identify underlying problems and prevent recurrence, contributing to the overall stability of IT services.

Key Responsibilities:

  • Analyze and resolve IT-related problems from detection to resolution, ensuring prompt addressing of all issues
  • Collaborate with stakeholders to ensure understanding and alignment on problem status and resolution
  • Support problem management stakeholders and lead data quality improvement initiatives
  • Provide input in documenting requirements and supporting training programs for effective problem management participation

Qualifications:

  • Graduate degree in Information Technology, Engineering, or equivalent
  • Proven experience working in IT service management or a similar role
  • Experience in banking/financial industry is an advantage
  • ITIL certification is advantageous
  • Strong problem-solving, analytical, and time management skills
  • Ability to analyze high volumes of technical data and work in a fast-paced environment

Benefits:

  • A competitive salary range: $90,000 - $110,000 per annum
  • Holiday pay and generous leave policy
  • Opportunities for professional growth and development

Work Setup:

  • Hybrid setup (onsite and remote)
  • Day shift schedule
  • Based in Taguig, Philippines


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