Customer Engagement Specialist

5 days ago


Taguig, National Capital Region, Philippines Funtomato Consultancy Full time
About Funtomato Consultancy

Funtomato Consultancy is a dynamic organization seeking a highly motivated Customer Engagement Specialist to join our team. As a key member of our sales department, you will be responsible for driving customer satisfaction and revenue growth through effective communication and relationship-building.

Job Summary

We are looking for a skilled Customer Engagement Specialist to handle inquiries from online gamers, provide product information, and execute daily sales calls. The ideal candidate will have excellent communication skills, the ability to work in a fast-paced environment, and a strong passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Handle online gamers' inquiries via phone or email, providing them with tailored solutions and packages to meet their needs.
  • Conduct daily sales calls to promote our products and services, ensuring timely follow-up and resolution of customer issues.
  • Act as a liaison between customers and the company, facilitating feedback and suggestions for improvement.
  • Develop and maintain relationships with customers, building trust and loyalty through consistent communication and support.
  • Participate in market research and analysis to identify trends and opportunities for growth.
Requirements

To succeed in this role, you will need:

  • A strong background in sales, marketing, or customer service.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in using CRM software and other technical tools.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $45,000 - $55,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that encourages collaboration and innovation.
Location

This role is based in our office located in [insert location]. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application.



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