Customer Support Operations Specialist

5 days ago


Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
About the Role

We are seeking a highly skilled Customer Support Operations Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and providing top-notch support services.

Key Responsibilities
  • Provide timely and effective support to customers through various channels, including voice, email, and messaging platforms.
  • Utilize your excellent communication skills to operate globally across multiple departments and stakeholders, ensuring seamless collaboration and resolving issues efficiently.
  • Maintain a deep understanding of customer needs and preferences, continuously adapting to meet the evolving requirements of our high-growth organization.
Requirements

To excel in this position, you will need:

  • A minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, or technology.
  • Experience with different support channels, including voice, email, and messaging, as well as a strong understanding of the tools and technologies used in these areas.
  • Phenomenal communication skills, enabling you to effectively collaborate with global teams and stakeholders.
  • Flexibility and adaptability to meet the dynamic needs of a fast-paced organization.
  • The ability to read, write, and speak English fluently.
  • A minimum of 2-3 years of relevant experience in Email/Phone/Chat customer support and/or financial services, crypto, or technology.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of up to ₱65,000 per month.
  • A comprehensive benefits package that includes tools and equipment provided for optimal performance.
  • The opportunity to work in a hybrid setting, with a balance of remote and office-based work arrangements.
  • Professional growth and development opportunities in a rapidly evolving industry.


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