IT Infrastructure Support Specialist
1 day ago
At RecruiterPH, we are looking for a skilled IT Infrastructure Support Specialist to join our team. In this role, you will provide first-level technical support and issue resolution to our end-users.
This is an exciting opportunity for a detail-oriented professional with excellent problem-solving and communication skills to collaborate with our IT team in managing user identities, access privileges, and permissions across various systems and applications.
The successful candidate will have proven experience (3+ years) in providing technical support to end-users and strong knowledge of desktop systems, operating systems, and office productivity software.
We are seeking a customer-focused individual who can work in a fast-paced environment and handle multiple tasks with ease. If you have the skills and passion to deliver exceptional service, please consider this opportunity to grow your career with us.
Key Responsibilities:
- Provide first-level technical support and issue resolution to end-users
- Assist users in account provisioning, password management, and access requests
- Collaborate with the IT team to manage user identities, access privileges, and permissions across various systems and applications
- Troubleshoot and resolve IAM/AM-related issues
- Maintain and update user account profiles, security policies, and access controls
Required Skills and Qualifications:
- Proven experience (3+ years) in providing technical support to end-users
- Strong knowledge of desktop systems, operating systems, and office productivity software
- Excellent problem-solving and communication skills
- Customer-focused and detail-oriented
- Ability to work in a fast-paced environment and handle multiple tasks
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