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Customer Service Agent

1 week ago

Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

Nityo Infotech Services Philippines Inc. is a leading provider of IT services and solutions. We are currently seeking a Customer Service Agent to join our team of experienced professionals.

**Job Summary:**

  • Provide exceptional customer service and technical support to our clients via phone, email, or other communication channels;
  • Respond to customer inquiries and resolve issues in a timely and professional manner;
  • Analyze customer needs and preferences to tailor support services accordingly;
  • Collaborate with internal stakeholders to escalate complex issues and ensure seamless resolution;
  • Maintain accurate records of customer interactions and issue resolutions;

**Requirements:**

  • Excellent communication and interpersonal skills;
  • Strong analytical and problem-solving skills;
  • Able to work in a fast-paced environment and prioritize tasks effectively;
  • Proficient in using various software applications and tools;
  • Ability to maintain confidentiality and handle sensitive information with discretion;

**What We Offer:**

  • A competitive salary and benefits package;
  • Ongoing training and development opportunities to enhance your skills and knowledge;
  • A dynamic and supportive work environment that values teamwork and collaboration;
  • The opportunity to make a real difference in the lives of our customers;