Customer Service Quality Analyst

About the RoleThe Quality Analyst Customer Experience is responsible for evaluating and analyzing customer interactions to improve satisfaction scores. This involves:Evaluating customer interactions to identify areas for improvement.Analyzing data to pinpoint patterns and trends that can inform performance training.Developing and implementing quality...

Job OverviewWe are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team. As a key member of our customer experience team, you will play a critical role in evaluating and analyzing customer interactions to improve satisfaction scores.In this position, you will:Evaluate and analyze customer interactions to identify areas for...

About the roleHCL Technologies Philippines Inc. is seeking an exceptional Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and customer satisfaction for our IT support services. This full-time position is based in Taguig City, Metro Manila, where you will be part of a...

Job DescriptionWe are seeking a highly skilled Quality Control Expert for Retail to join our team. The successful candidate will be responsible for ensuring the highest quality of products and services delivered to our customers. Key responsibilities include:ResponsibilitiesEvaluate support engagements against predetermined quality benchmarks.Run regular...

About UsVestas Shared Service A/S is a leading provider of financial services, dedicated to delivering high-quality solutions to our clients. Our team is passionate about finance and committed to excellence.We are seeking an experienced Financial Analyst to join our team in Vestas Shared Service Centre. The successful candidate will be responsible for...

About the RoleWe are seeking a skilled Quality Assurance Analyst to join our team at RingCentral. As a Customer Support Quality Assurance Analyst, you will play a crucial role in maintaining high standards for customer service.The primary responsibility of this position is to assess and monitor the quality of interactions and transactions. This includes...

Role OverviewWe are seeking a highly skilled Cost Finance Analyst to join our team in WHG Customer Services Philippines, Inc. The successful candidate will play a pivotal role in delivering accurate and timely Management Accounting within the R2R Tower.This position involves performing accounting processes related to the accounting of costs, including...

Our TeamWe are a dynamic and diverse team of professionals who share a common goal: to deliver exceptional customer experiences. Our team members come from various backgrounds and bring their unique perspectives and skills to the table.Job DescriptionThe Quality Officer plays a critical role in ensuring that our services meet the highest standards of...

TeleTech Holdings, Inc. is a global leader in delivering exceptional customer experiences. As a Quality and Performance Analyst, you'll play a critical role in driving business results by evaluating customer interactions and developing strategies to improve customer satisfaction.About the RoleThis position requires a strong understanding of data analysis and...

We are seeking a qualified professional to join our team as a Process Developer (Quality)– Trust and Safety (Japanese). This role offers an excellent opportunity to work with a global leader in professional services and solutions.Job RequirementsIn this role, you will be responsible for conducting thorough audits on Quality Analysts' evaluations to ensure...

We are a leading global technology company providing innovative solutions and services to clients across various industries.We are seeking a talented Quality Analyst to join our team at HCL Technologies Philippines Inc.The successful candidate will have a strong understanding of QA principles and previous experience in a service desk or technical support...

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven...

Quality Assurance AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role.This is where you and your skills come in. We're currently...

What You'll be DoingDo you have a passion to help boost performance? Do you love pinpointing areas for improvement?You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help ensure proper information is being given to customers while you analyze spreadsheets to pinpoint any...

Job OverviewCef Solutions Philippines Inc. is a pioneering consulting services and business process outsourcing company focused on delivering innovative solutions in BPO Operations, Operations Management, Process Engineering, and Cost Optimization.We're expanding rapidly, servicing multinational companies worldwide, while maintaining our commitment to...

About Us:Linda Hausermann & Associates is a respected company that provides quality assurance services to various industries. Our mission is to help businesses deliver exceptional customer experiences by identifying areas for improvement and developing strategies to address them.Job Description:We are seeking a Quality Assurance Analyst to join our team. The...

Quality Assurance Analyst is a critical role that requires a deep understanding of software development life cycles, testing methodologies, and tools. At Cloudstaff, we are seeking an experienced Quality Assurance Analyst to join our team and ensure the quality of our educational apps.The Quality Assurance Analyst will be responsible for developing and...

Fejobs Human Resources Management Service provides exceptional customer service experiences by hiring a skilled Call Center Representative. This full-time position is perfect for fresh graduates or students seeking a career in the industry.About the RoleWe are looking for an individual who can address inquiries, resolve issues, and maintain accurate records...

Quality Improvement LeadWe are seeking a highly skilled Performance Improvement Quality Lead to join our team. As a key member of our customer experience team, you will play a critical role in evaluating and analyzing customer interactions to improve satisfaction scores.In this position, you will:Evaluate and analyze customer interactions to identify areas...

iBEX seeks a highly skilled Japanese Bilingual Quality Analyst to join our team in the Philippines.About the Role:Review and analyze products and services intended for Japanese markets.Develop and implement quality control measures to maintain high standards for Japanese language content.Collaborate with development teams to address quality issues and ensure...