Customer Service Director
2 days ago
Welcome to Lancesoft Philippines
About Us:We are a leading company in the hospitality industry, dedicated to providing excellent customer service.
Job Description:As a Sales Manager at Lancesoft Philippines, you will be responsible for managing daily activities of a team of call agents, engaging in customer escalations, and ensuring achievement of all system, team, and individual customer service goals and standards.
- Key Responsibilities:
- - Management of daily activities of a team of call agents
- - Engages in Customer Escalations
- - Ensures achievement of all system, team, and individual Customer Service goals and standards
To succeed in this role, you will need:
- - Solid sales experience in the hospitality industry
- - Skills and experience in strategic thinking and planning to set sales goals, develop sales strategies, and ensure the team meets or exceeds targets
- - Ability to adapt to changing market conditions and adjust strategies accordingly
- - Strong client relationship skills
We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.
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