Customer Service Director

2 days ago


Manila, National Capital Region, Philippines Lancesoft Philippines Full time

Welcome to Lancesoft Philippines

About Us:

We are a leading company in the hospitality industry, dedicated to providing excellent customer service.

Job Description:

As a Sales Manager at Lancesoft Philippines, you will be responsible for managing daily activities of a team of call agents, engaging in customer escalations, and ensuring achievement of all system, team, and individual customer service goals and standards.

  • Key Responsibilities:
  • - Management of daily activities of a team of call agents
  • - Engages in Customer Escalations
  • - Ensures achievement of all system, team, and individual Customer Service goals and standards
Required Skills and Qualifications:

To succeed in this role, you will need:

  • - Solid sales experience in the hospitality industry
  • - Skills and experience in strategic thinking and planning to set sales goals, develop sales strategies, and ensure the team meets or exceeds targets
  • - Ability to adapt to changing market conditions and adjust strategies accordingly
  • - Strong client relationship skills
Benefits:

We offer a competitive salary, opportunities for growth and development, and a dynamic work environment.



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