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Insurance Customer Service Professional

2 weeks ago

Manila, National Capital Region, Philippines NTT DATA North America Full time
About the Role:

We are seeking a skilled Insurance Customer Service Professional to join our team in Manila, National Capital Region (PH), Philippines.

Your primary responsibility will be to provide exceptional phone customer service to policyholders, beneficiaries, agents, and internal customers. This involves fielding calls, resolving questions and issues, and communicating effectively with both internal and external customers.

A typical day for this role will involve handling between 75 to 100 calls, ensuring customer satisfaction, and striving to meet service standards.

  1. Responsibilities:
  2. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  3. Ensuring customer satisfaction and strive to meet service standards.
  4. A typical day will likely involve fielding between 75 to 100 calls.
  5. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  6. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  7. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills and Qualifications:
  1. At least 1 year of experience in a professional/office related environment that required you to work regularly scheduled shifts.
  2. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  3. 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  4. 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  5. An education level of at least a high school diploma or GED.