Technical Support Associate Role

2 months ago


Cebu City, Central Visayas, Philippines J-K Network Services Full time

Job Overview

J-K Network Services is a global professional services company with capabilities in digital, cloud, and security.

We are currently seeking an experienced Technical Support Associate to join our team. The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

  • Provide first-line technical support to end-users via calls, emails, or other communication channels.
  • Diagnose and resolve technical issues in a timely and efficient manner.
  • Document and report operational issues to ensure seamless resolution.
  • Offer recommendations to improve processes and enhance the overall customer experience.
  • Built strong relationships with clients and partners through effective communication and collaboration.

Requirements and Qualifications

  • Bachelor's degree in Communications, Business, or related field.
  • Advantageous if experienced in technical support with knowledge of IT systems and infrastructure.
  • Strong customer service and communication skills with ability to work effectively under pressure.
  • Problem-solving skills to address client issues and provide solutions.

Salary and Benefits

The estimated salary for this role is Php 25,000 - 30,000 per month. J-K Network Services offers a comprehensive benefits package, including:

  • Comprehensive Health Insurance
  • Government Mandated Benefits
  • Paid Leaves (Vacation, Sick, Emergency)
  • Career Development and Free Training/Seminar
  • Allowance

Location and Work Setup

This role is based in Cebu and requires on-site work setup. If you are a motivated and customer-focused individual looking to take your career to the next level, we encourage you to apply.



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