Technical Customer Support Professional

1 month ago


Cebu City, Central Visayas, Philippines TORCH Solutions Full time

We are seeking a skilled Technical Customer Support Professional to join our team at TORCH Solutions. In this full-time role based in Cebu Central Visayas, you will be providing exceptional customer service and technical assistance through online chat channels. Your ability to effectively troubleshoot and resolve customer inquiries will be crucial to our ongoing success.

Key Responsibilities:

  • Engage with customers through online chat to understand and resolve their technical issues
  • Provide accurate and timely information to customers, ensuring a positive experience
  • Escalate complex issues to the appropriate teams for further investigation and resolution
  • Document all customer interactions and maintain detailed records
  • Identify trends and patterns in customer feedback to help improve our products and services
  • Collaborate with cross-functional teams to enhance the overall customer support experience

About the Role:

  • Strong customer service and communication skills, with the ability to effectively interact with customers through online chat
  • Proven experience in a technical support or customer service role, preferably in a call centre or contact centre environment
  • Excellent troubleshooting and problem-solving skills, with the ability to quickly identify and resolve customer issues
  • Good working knowledge of common software, hardware, and technology-related topics
  • Ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  • Proficiency in English, both written and verbal

What We Offer:

  • A competitive salary of ₱25,000 - ₱35,000 per month, plus bonus structure
  • Comprehensive health and wellness benefits
  • Opportunities for career development and advancement
  • A supportive and collaborative work environment
  • Flexible work arrangements, including the option to work from home


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