Sales Training Lead

2 weeks ago


Pasig, National Capital Region, Philippines VCC Link, Inc. Full time

Basic Qualifications:

  • Must have at least 2 years experience as a Training Lead handling a sales account in a BPO setting
  • Must have experience training sales agents (BPO)
  • Intermediate data analysis skills required
  • Must be proficient in Google Sheets
  • Onsite in Ortigas, Pasig | Graveyard shift

Job Description:

  • Design and develop learning solutions, mapped to learning objectives and business performance goals.
  • Design and develop learning solutions for live (i.
e., instructor-led), online (i.e., asynchronous virtual),
or blended delivery platforms

  • Facilitate new hire and continuing education training
  • Facilitate coaching for new hires.
  • Assist Operations in coaching existing staff to remediate performance gaps.
  • Perform needs analysis to determine performance gaps; design and develop learning solutions to
remediate identified performance gaps.

  • Comply with established standards for learning design, development, and delivery; reporting; and
knowledge management.

  • Maintain individual Sales performance targets (i.e., revenue, phone/call time, conversion rate, and
other metrics deemed appropriate)

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