Training Manager

2 weeks ago

Pasig, National Capital Region, Philippines Cimplex Solutions Inc. Full time

Account & Relationship Management (Sales)

  • Facilitate the training needed by the business to support Sales and Operations for the pre-sales to post-sales requirements
  • Identifies training needs and training gaps needed by both Sales and Operations in onboarding partners/clients
  • Develops clear training strategies based on Management Directives and prepares the training plan based on the needs and training gaps
  • Conduct pre-training evaluation to include profiling of audience, assessment of communication skills, and general probing on factors that may affect training participation/engagement
  • Conduct the training needs analysis for recurring training issues and skills gaps for Insurance Partners
  • Proposes and develops the basic framework for recurring training like (but not limited to) Product demos, Product Orientations, Re-trainings, etc.
  • Design, develop, implement, and evaluate training programs that are aligned with the budget and the business needs to support the acquisition and retention of Insurance Partners (ie. Creation of non-technical and soft skill training that helps with account management)
  • Creates training and post-training materials/activities/evaluations/assessments that further enhance the effectiveness of the conducted classroom training
  • Collaborates with the Operations and Sales to validate the effectiveness of conducted training via post-training evaluations and conversion of clients using the platform
  • Collaborates with Operations and Sales to support training conducted by their department to external stakeholders
  • Builds the internal network of internal trainers and organizes the regular Train the Trainer sessions
  • Reviews and develops existing training programs and modules
  • Analyses training data for enhancement and improvement and reports necessary updates to both the Operations and Sales Manager
WHAT WE EXPECT FROM YOU:
  • Graduate of any 4-year course, any training-related certifications is an advantage
  • At least 5 years of progressive work experience in any technical training or product training for clients
  • At least 4 years of end-to-end training experience (from TNA to post-training analytics)
  • Must have experience in conducting pre-sales product demos and onboarding new accounts
  • Experience/exposure to people management is an advantage
  • Adept in MS Excel, MS Word, and MS Powerpoint
  • Fluent level of proficiency in both English and Tagalog verbal and written
  • Must have adept knowledge of the following: Adult Learning Facilitation, Training Needs Analysis, Module/Session Plan Creation
WHAT'S IN IT FOR YOU:
  • Hybrid Work set up and Work-life balance
  • HMO and Personal Accident Insurance
  • Performance-based incentives
  • Hone strategic skills in creating and managing the development programs for Partners
  • Pioneer your own team and department
Your application will include the following questions:

How many years' experience do you have as a Training Manager?

Do you have customer service experience?

How many years' experience do you have as a Technical Training Specialist?

Do you have technical pre-sales experience?

Cimplex Solutions Inc.

Computer Software & Networking

Founded on July 30, 2019, CIMPLEX Solutions, Inc. is a technology solutions company specializing on third-party systems that serve as a conduit between private corporations and government agencies.

The company name "CIMPLEX" was inspired by the word "simple". Its main principle is to create technology solutions that simplifies business processes so that our B2B clients are efficient and can optimize business growth.

Ever since our inception, we have been doing just that and more - serving government agencies, government-related industries, and on-demand consumer industries through the Philippines

We live by 4 principles: Simplicity, Customer-focus, Excellence, and Innovation and we're looking for like-minded people who will help us personify these values to our clients and customers.

Founded on July 30, 2019, CIMPLEX Solutions, Inc. is a technology solutions company specializing on third-party systems that serve as a conduit between private corporations and government agencies.

The company name "CIMPLEX" was inspired by the word "simple". Its main principle is to create technology solutions that simplifies business processes so that our B2B clients are efficient and can optimize business growth.

Ever since our inception, we have been doing just that and more - serving government agencies, government-related industries, and on-demand consumer industries through the Philippines

We live by 4 principles: Simplicity, Customer-focus, Excellence, and Innovation and we're looking for like-minded people who will help us personify these values to our clients and customers.

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