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Non-Voice Chat Support
2 weeks ago
We are looking for Chat Support Representatives to provide excellent customer service through live chat and email communication. The role focuses on resolving customer inquiries, processing requests, and ensuring a positive customer experience — all without voice interaction. This position is ideal for applicants with strong written communication skills and a passion for helping customers.
Key Responsibilities:
- Respond to customer inquiries through chat and email in a clear, courteous, and professional manner
- Provide accurate information and solutions to customer concerns and requests
- Follow established communication procedures, guidelines, and policies
- Meet performance targets such as response time, resolution rate, and customer satisfaction
Qualifications:
- HS, Senior High School graduate or College level/graduate
- Excellent written English communication skills
- Basic computer and typing skills
- Ability to multitask and work in a fast-paced environment
- Willing to work on shifting schedules, weekends, or holidays
- Amenable to work onsite in Alabang if required
- No BPO experience required —with BPO EXP is a plus
What We Offer:
- Salary package up to ₱29,000 per month
- HMO and other health benefits
- Performance-based incentives
- Paid training and career advancement opportunities
- Fun and supportive work culture
