Non Voice Support

17 hours ago

Ayala Alabang, National Capital Region, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time ₱200,000 - ₱250,000 per year

About the role

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is seeking an experienced (Email & Chat Support) Non Voice Support agent to join our dynamic customer service team. This is a full-time role based in Ayala Alabang Muntinlupa City Metro Manila, with the opportunity to work in a virtual environment. As a key member of our customer service team, you will play a crucial part in delivering exceptional support to our valued customers.

What you'll be doing

  1. Respond to customer inquiries via email and chat in a timely and professional manner
  2. Provide accurate information and guidance to customers on a range of products and services
  3. Resolve customer issues and complaints effectively, ensuring a positive experience
  4. Maintain detailed records of customer interactions and follow up as necessary
  5. Continuously learn and stay up-to-date with product and service knowledge
  6. Collaborate with cross-functional teams to enhance customer service processes

What we're looking for

  1. Excellent written communication skills in English with the ability to express ideas clearly and concisely
  2. Strong problem-solving and analytical skills to address customer queries effectively
  3. Proficient in using customer service software, email, and chat platforms
  4. Demonstrated experience in a customer-facing role, preferably in a call centre or customer service environment
  5. Ability to work well in a team and adapt to a fast-paced, dynamic environment
  6. Passion for providing exceptional customer service and a commitment to exceeding customer expectations

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are committed to creating a positive and rewarding work environment for our employees. Some of the key benefits you can enjoy include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career advancement and personal development
  4. Supportive team environment and a strong focus on work-life balance

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is a leading provider of customer service solutions, with a strong presence in the call centre and customer service industry. Our mission is to deliver exceptional service and support to our clients, and we pride ourselves on our team of dedicated and passionate professionals. Join us and be a part of our continued success story.

Apply now for this exciting opportunity to become an (Email & Chat Support) Non Voice Support agent at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY'.

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