Alabang CSR: Non-Voice

9 hours ago

Ayala Alabang, National Capital Region, Philippines LIZSIL INTERNATIONAL MANPOWER AGENCY Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a talented Customer Service Representative (CSR) to join our dynamic team at LIZSIL INTERNATIONAL MANPOWER AGENCY'. As a Non-Voice (Chat)/Voice Tech Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients. This full-time position is based in Ayala Alabang, Muntinlupa City, Metro Manila.

What you'll be doing

  • Respond to customer inquiries and troubleshoot technical issues via chat and voice channels
  • Provide accurate and timely information to customers, ensuring a positive and resolution-oriented experience
  • Document customer interactions and maintain detailed records of all support activities
  • Collaborate with cross-functional teams to identify and resolve complex customer problems
  • Continuously learn and stay up-to-date with product and service developments to enhance your knowledge and skills
  • Contribute to the improvement of customer service processes and procedures

What we're looking for

  • Minimum of 1 year of experience in a customer service or technical support role, preferably in the call centre industry
  • Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly and concisely
  • Strong problem-solving and analytical skills to quickly diagnose and resolve customer issues
  • Proficiency in using computer applications and software, including chat and voice communication tools
  • Familiarity with customer service best practices and a commitment to delivering outstanding customer experiences
  • Fluency in English and the ability to work in a fast-paced, dynamic environment

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Opportunities for career advancement and skill development
  • Collaborative and supportive team environment
  • Flexible work arrangements and work-life balance initiatives

About us

LIZSIL INTERNATIONAL MANPOWER AGENCY' is a leading provider of world-class customer service and technical support solutions. With a strong focus on innovation and customer satisfaction, we empower our clients to deliver exceptional experiences to their customers. Join our team and be a part of our continued success.

Apply now to start your journey with LIZSIL INTERNATIONAL MANPOWER AGENCY'.

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