CSR | Non Voice

6 days ago

Ayala Alabang, National Capital Region, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time

About the role

We are seeking an experienced Customer Service Representative (CSR) to join our dynamic team at LUMER UNIVERSAL MANAGEMENT SERVICES INC'. As a non-voice CSR, you will be responsible for providing exceptional customer service through various communication channels, such as email, chat, and social media. This is a full-time role based in our Alabang, Muntinlupa City office.

What you'll be doing

  • Respond to customer inquiries and requests in a timely and efficient manner
  • Provide accurate and helpful information to customers, resolving their issues and concerns
  • Assist customers with navigating our products and services, ensuring a seamless experience
  • Escalate complex issues to the appropriate team or supervisor when necessary
  • Maintain detailed records of customer interactions and document resolutions
  • Actively participate in team meetings and contribute to process improvements
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • At least 1 year of experience in a customer service role, preferably in a call centre or non-voice environment
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking skills to effectively address customer concerns
  • Proficient in using computer systems and various software applications
  • Ability to multi-task, prioritize tasks, and work well under pressure
  • A team player with a positive attitude and a genuine passion for providing excellent customer service

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits, including medical, dental, and life insurance
  • Opportunities for career development and advancement
  • Collaborative and supportive work environment
  • Team-building activities and social events

About us

LUMER UNIVERSAL MANAGEMENT SERVICES INC' is a leading provider of call centre and customer service solutions. With years of experience in the industry, we have built a reputation for delivering exceptional service to our clients and their customers. Our team of dedicated professionals is committed to creating a positive and engaging work environment, where everyone can thrive and contribute to our continued success.

Apply now and join our team

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