Recruitment Operations Manager

2 weeks ago

Makati City, National Capital Region, Philippines PSG Global Solutions Full time ₱1,200,000 - ₱2,400,000 per year

The Recruitment Operations Manager is responsible for managing client relationships, aligning staffing strategies with business objectives, and ensuring delivery excellence. This role requires strong business acumen, data-driven communication, and adaptive problem-solving to achieve consistent performance outcomes. Acting as a trusted advisor, this role drives recruitment results, fosters account growth, and builds long-term, stable partnerships. We welcome applicants from diverse backgrounds and experiences.

Key Responsibilities:

Problem Solving & Strategic Adaptation

  • Analyze recruitment funnel data to identify root causes, separate systemic from isolated issues, and link findings to specific processes and roadblocks.
  • Create innovative yet practical solutions within client and market constraints, balancing immediate hiring needs with longterm improvements.
  • Drive accountability by implementing action plans, tracking progress, and adjusting strategies based on results.
  • Develop and coach talent as part of problem-solving to build sustainable capabilities.

Data Interpretation & Communication

  • Use data visualization to clearly present recruitment metrics and performance indicators.
  • Develop and deliver data-driven narratives that inform strategic decisions and highlight actionable insights.
  • Prepare reports and presentations with clarity, structure, and professionalism for internal and client stakeholders.

Client Relationship Management

  • Build and maintain trust-based relationships with client stakeholders through reliable delivery and transparent communication.
  • Identify opportunities for account growth by aligning recruitment solutions with client business goals.
  • Monitor account performance and ROI, escalating risks proactively to ensure client satisfaction and service continuity.

Business Acumen & Operational Execution

  • Apply financial and commercial understanding to guide recruitment decisions in support of client ROI.
  • Design and implement staffing plans aligned with client needs and organizational goals, ensuring the right skill mix and risk management.
  • Translate client priorities into actionable recruitment strategies, leveraging technology and adapting to evolving requirements.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree a plus). Equivalent professional experience will also be considered.
  • Minimum 5 years' experience in recruitment, client services, or account management, preferably in fast-paced or high-volume environments.
  • Demonstrated success in managing client relationships, meeting recruitment KPIs, and aligning staffing strategies with business outcomes.
  • Strong financial and business acumen, with proficiency in ATS, CRM, and recruitment analytics tools.
  • Excellent communication and presentation skills, with the ability to engage senior stakeholders using data-driven insights.
  • Adaptive problem-solver with the ability to balance strategic thinking and hands-on execution.
  • Collaborative leader who can influence and drive outcomes across diverse teams.
  • Willing to work in a hybrid setup across various PSG sites, following a night-shift schedule

If you're passionate about building strong client partnerships and driving recruitment success through data and strategy, we'd love to hear from you

GreatPlaceToWork #RecruitmentOperationsManager #ClientSuccess #StrategicHiring #TalentSolutions #RelationshipManagement #RecruitmentLeadership #JoinOurTeam #MakatiJobs #NightShiftOpportunities

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