Chat Support Representative

3 days ago

Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱150,000 - ₱250,000 per year

About the role

Seeking an enthusiastic Chat Support Representative to join our dynamic team at E-WORLD STAFFING SERVICES' based in Cebu Central Visayas. In this full-time role, you will be the first point of contact for customers, providing exceptional service and technical support through our live chat channel.

What you'll be doing

  1. Respond to customer inquiries and concerns in a timely and professional manner
  2. Provide accurate information and resolve customer issues efficiently
  3. Identify opportunities to upsell and cross-sell products and services
  4. Maintain detailed records of customer interactions and follow-up actions
  5. Collaborate with other teams to ensure a seamless customer experience
  6. Continuously improve product knowledge and customer service skills

What we're looking for

  1. Excellent communication and interpersonal skills, both written and verbal
  2. Strong problem-solving and critical thinking abilities
  3. Proficient in using computer systems and software
  4. Experience in a customer service or call centre environment, preferably in the technology or e-commerce industry
  5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. Commitment to providing exceptional customer service

What we offer

At E-WORLD STAFFING SERVICES', we value our employees and strive to create a positive and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Opportunities for career growth and development
  2. Comprehensive health and wellness programmes
  3. Generous holiday and leave entitlements
  4. Discounts on our products and services

If you're passionate about delivering exceptional customer service and are looking to join a dynamic and innovative company, we'd love to hear from you. Apply now and take the first step towards an exciting new career with E-WORLD STAFFING SERVICES'.

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