Wave 4 Chat

2 weeks ago

Cebu City, Central Visayas, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱150,000 - ₱250,000 per year

About the role

We're seeking a Wave 4 Chat & Email Support Representative to join our growing team at Victorian Placement Agency. This is a full-time position based in Cebu City, Cebu. In this customer service role, you'll be responsible for providing high-quality support to our clients through chat and email interactions.

What you'll be doing

  • Respond to customer inquiries and complaints in a timely and professional manner
  • Provide accurate information and effective solutions to address customer needs
  • Maintain a positive and friendly attitude when interacting with customers
  • Escalate complex issues to the appropriate team or supervisor when necessary
  • Continuously learn about our products and services to better assist customers
  • Contribute to the improvement of our customer service processes and procedures

What we're looking for

  • 1+ years of experience in a customer service or call centre role
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Ability to work well under pressure and adapt to changing priorities
  • Proficient in using computers and various software applications
  • Fluency in English, both spoken and written

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance package
  • Opportunities for career advancement and professional development
  • Collaborative and supportive work environment
  • Flexible work arrangements and work-life balance initiatives

About us

Victorian Placement Agency is a leading provider of customer service and call centre solutions. We pride ourselves on delivering exceptional service to our clients and their customers. Our team of dedicated professionals is passionate about creating a positive customer experience, and we are committed to investing in our employees' growth and success.

Apply now to join our team as a Wave 4 Chat & Email Support Representative

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